Customer Success Manager@ Grey Market Labs

EXPERIENCE

Intermediate to Master (5-15+ yrs experience)

WHAT YOU’LL NEED

• An aspiration to do something with a social mission, make customers happy, solving problems every day and being recognized for that success. Freedom to create, and be rewarded for, innovative methods to make and keep customers happy.
• 5+ years of relevant professional experience
• Experience owning and managing the post-sales implementation in collaboration with technical teams, marketing teams and Support teams
• Experience owning and managing the post-sales implementation in collaboration with technical teams, marketing teams and Support teams
• Experience with or knowledge of field sales or account management working towards up-sell and cross-sell opportunities and owning the renewals process
• A deep understanding of SaaS Software, Cybersecurity, and Cloud Computing
• A strong aptitude for using various programs and tools, including, but not limited to: Salesforce, Excel, PowerPoint, etc
• Be eligible and willing to obtain a Security Clearance
• Excellent Communication skills: knowing who, what, when, where, how, and why and acting effectively as a representative of Grey Market Labs
• Impeccable organizational habits, attention to detail, high emotional intelligence, and superb problem solving skills
• Bonus points for: college degree(s), compelling life or work experience, track record of success, clear progression/links between career choices

A DAY IN THE LIFE

• First, understand and own our mission and business – its place in the market space, the value that Replica provides and the profile of our customers and users
• As the front-line for your company, foster and manage strong, strategic, long-term client relationships
• Take ownership of strategic planning and progress tracking to ensure the timeliness, effectiveness, and overall success of client relationships from implementation and beyond
• Communicate value to clients on a regular basis
• Identify opportunities for growth and build strategic plans to execute
• Contribute to the development and sharing of best practices and assist with the growth of the Grey Market Labs client facing team
• Drive overall customer satisfaction, adoption, and customer interest in additional products
• Contribute to team and cross-functional projects and initiatives
• Approximately 25% travel
• Devise, Present and Implement robust annual communications strategy

BENEFITS

• Competitive salary
• Equity Options in Early Stage Company
• Incentive bonus structures, recognizing and rewarding impact and customer growth
• Company Perks: things like your own technology budget
• Time when you need it: Unlimited PTO
• Committed to flexibility in benefits, with the option for Free health insurance for employees, dental, vision, life and disability, 401k, spending accounts and wellness
• Remote and Flexible work arrangements