About the company

Series A, YC-backed fintech building the AI financial-ops platform for construction, a $12T industry still running on decades-old software. 500+ customers, growing fast, almost all inbound.

The role: Customer Solutions Engineer (100% Remote, US)

A smart generalist who becomes an expert on the product and leads both sales demos and customer implementations. You'll own customers from the first demo through go-live, working at the intersection of sales, product, engineering and success, and reporting directly to the co-founder/CEO. The company is onboarding 5-8 new customers a week and this role unblocks that growth.

• Lead discovery calls and product demos with prospects; answer technical questions and qualify fit
• Own onboardings end to end as the customer's primary point of contact; configure the product and train users
• Project-manage many implementations at once with clear plans, timelines and escalation of risks
• Feed product gaps and customer requests back to engineering to shape the roadmap
• Build templates, tooling and education materials so onboarding scales to hundreds of customers

What they're looking for

• 3-7 years in a customer-facing role (implementation, solutions/customer success engineering, ERP integrations) or business operations at a VC-backed startup
• 1+ years at an early-stage startup or another top-tier company
• Elite project management; comfortable running 30+ implementations at once
• Confident communicator who can handle strong-willed customers
• Methodical troubleshooter who picks up technical concepts quickly
• Bachelor's degree; technical degree, SaaS demo experience, accounting concepts, SQL/JSON or construction familiarity are all pluses

Compensation: $110K-$180K base + equity + 15% annual bonus

Location: 100% Remote (US). Visa transfers considered.

Benefits: 90% of healthcare covered, 100% 401k match up to 4%

Company name shared after an intro call with HSF.